At Bruno Fine Foods, we're dedicated to continuously improving our services to better serve our valued customers. We're thrilled to announce an exciting update to our payment process that will streamline operations and enhance our customer’s overall experience: Introducing Direct Debit powered by Ezy Collect. With our scheduled GO LIVE date on the 1^st of April 2024, we will begin transferring customers to this exciting new payment process.

What does this mean for our customers? Let's dive into the benefits:

Automated Payments: Say goodbye to manual payments! Direct Debit automates the payment process, ensuring our customers invoices are settled on time without the need for manual intervention. This frees up time and mental energy, allowing our customers to focus on their day-to-day activities. Just like Netflix!

Secure Transactions: Ezy Collect is a trusted and secure platform that adheres to the highest security standards. Our customers payment information is always protected, and they’ll receive advance notice before any payment is withdrawn, keeping our customers in control of their finances.

Unchanged Credit Terms: We understand the importance of consistency in our business relationships. For our major accounts that have a signed Credit Application with us, rest assured that their existing credit terms remain unchanged. The Direct Debit payment method is designed to enhance efficiency and security while respecting the terms we've already agreed upon. 

How we're rolling this out..

We'll be reaching out to customers via [email protected] to guide them through the process of setting up an Direct Debit authorisation. It's a simple process that will only take a few minutes. Our team is also available to assist with any questions or concerns customers may have about this new payment system.

Customer satisfaction, transparency & convenience are our top priorities. We believe that this new age approach to payments will make our customer experience with Bruno Fine Foods smoother and more enjoyable.

For those with queries or further clarification, please don't hesitate to contact our customer service team at (03) 8371 8000.